Protecting your privacy is important to us. Your Medical Record is a confidential document. It is the policy of all our practices to maintain the security of personal health information at all times. Your information will only be available to authorised members of staff. To access information on the privacy guidelines go to www.privacy.gov.au
Personal contact information will be used to provide health alerts when necessary or in cases of an emergency.
We believe that health care should be accessible to everyone. If you are the holder of a current Medicare Card your visit will be Bulk Billed at no charge to you. Please ensure that you bring your Medicare Card and any concession card that you may hold with you to your visit.
If you are an overseas visitor, please ask at reception for the fee for your visit.
Work Medicals and work injuries are not able to be Bulk Billed. If you are unsure if you will have to pay for your visit please inquire with our friendly reception staff who will be happy to help.
Our medical centres offer a comprehensive medical service to families and individuals including:
- General family medical care
- Minor surgical procedures
- Womens health
- Mens health
- Skin checks
- Childhood Immunisations
- Travel Vaccinations*
- Chronic disease management
- Employment and drivers medicals*
- Sexual health
- Emergencies and accidents
- Mental health support
- Work injuries*
- Insurance medicals*
- Travel medicals*
- Refugee health
- Circumcision 14 +*^
- Tongue tie release*^
*Not bulk billed
^Goonda Centre only
Our Doctors are not able to take phone calls during consultations. You may request to speak with a Practice Nurse who may be able to help with your enquiry otherwise a message can be left for your Doctor who will contact you as soon as possible.
Due to medical, legal and ethical reasons if you require a repeat script we require you book an appointment to see your doctor. Please phone for an appointment at your preferred centre.
Pathology and X-ray Results
Due to patient confidentiality reasons results are not normally given over the phone. It is recommended that you book an appointment at your preferred centre to discuss your results with your regular GP. Generally results take 2-3 days for your doctor to receive however some results do take longer. You may phone to check that your results have arrived prior to your appointment.
Home visits are only at your Doctors discretion. Should you require a home appointment please discuss this with our friendly reception staff.
Results and Health Reminders
For abnormal results our centres provide recalls via SMS, phone and mail. Our reception staff are unable to discuss results over the phone but are able to tell you if your results have arrived. If you are worried about your results please phone to book to see your regular GP.
Health reminders are sent via mail to remind you that you are due for follow up eg. immunisations, pap smears, review, follow up blood tests. Please advise us if you would prefer to not use this service.
Our Billing Policy
We Bulk Bill all Medicare rebatable services for all current Medicare Card holders. Please bring in your Healthcare or Pension Card if you do hold one.
If you are unsure if the service you require will incurr a charge please check with reception and they will be able to inform you.
If you are an overseas visitor please ask reception of the current fee schedule.
If for any reason you are not happy with any aspect of our Medical Centre's service, please inform us immediately. We strive to provide you with the best possible service and your feedback will help us acheive this.
You can discuss your concerns in person with your doctor or with the practice manager or in writing and we will respond to your concerns promptly. You may also leave feedback in our suggestion box in our centres. We do take your concerns, suggestions and complaints seriously. You may also contact Office of the health Ombudsman PO box 13281 George Street Brisbane QLD 4003 or by phone 133646.
Travel vaccinations are now available at all our centres. Our Goodna, Kenmore and Sherwood Centres are now Accredited Yellow Fever Vaccination Centres. So whether you are travelling to Bali or to Darkest Peru, we have your immunisation needs covered.